At Opa Living, we stand behind the quality of our sofas with confidence. That's why all of our sofa frames are backed by a lifetime guarantee against structural defects. Yes, you heard it right! As long as the sofa remains in the same property we delivered to, you're covered!
Please note: If your sofa was purchased before January 2020, your warranty for manufacturing faults is limited to 1 year only.
All manufacturing faults, excluding frames, are covered for a period of five years from the date of delivery.
WHAT'S NOT COVERED?
Wear and tear
Misuse, whether accidental or deliberate
Failure to properly maintain the sofa
Commercial or institutional use
Assembly or storage inappropriately (e.g. in damp or direct sunlight)
Any alterations carried out on the product
Clearance and/or display products
Failure to comply with the terms of these guarantees
*Please note: These guarantees do not affect your legal rights.
HOW TO MAKE A CLAIM?
Our online Warranty Team is dedicated to assisting you with any issues you may have with your product. Simply fill out the form at the bottom of this page, providing all relevant information, including pictures and/or videos of the issues, as well as a description of the problem. Our team will respond to your query within 48 hours.